July 30, 2020 at 12:42 am
#4458
Hi Amanda,
Thanks for your message.
This usually means your data connection isn’t fast enough to stream the video, but let’s check a few of things to make sure it isn’t anything else.
- Could you run a speed test on your phone here: https://speedtest.net and share the result by pasting the link?
- Which browser are you using on your phone?
- Can you watch other videos like YouTube on your phone ok?
Thanks,
AJ